TradeGecko - You don't have permission to update this fulfillment

TradeGecko - You don't have permission to update this fulfillment

Problem

Extensiv Integration Manager is failing to send tracking information to TradeGecko with the error message:

Could not upload tracking information

Could not confirm order: XXXXX-YYYYY
You don't have permission to update this fulfillment

Solution

Integration Manager inherits the permissions of the TradeGecko user who setup the connection to Integration Manager. This error means the TradeGecko user you used to connect Integration Manager to TradeGecko did not have enough permissions. You need to do one of the following:

  • Give the user more permissions in TradeGecko so they can update fulfillments in Integration Manager.
  • Disconnect and Reconnect TradeGecko from inside Integration Manager. When Reconnecting, be sure to use a user with full permissions in TradeGecko.

After this is done, Integration Manager will automatically begin sending back tracking to TradeGecko at the next scheduled time.


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