How to re-send order to Warehouse
Resending Orders
Extensiv Integration Manager can retransmit a previously sent order to your warehouse or WMS if needed.
This action can only be done if the order is already at the WMS, or the sending was previously canceled. If the option is not available it means Integration Manager is already planning to send the order to the WMS. Make sure there are no errors displayed on the order and your merchant level Order Delivery service is enabled.
Step-by-step guide
- Find the order in the Integration Manager Orders tab. You can search by date and order number
- Click on the order to pull up the details
- From the Actions menu, select To WMS > Resubmit to WMS
- The next time the order interface runs, Integration Manager will attempt to resend this order to your warehouse.
Related Articles
How to Send Shipping Emails From Extensiv Integration Manager
Extensiv Integration Manager does not send out order or shipment confirmation emails to customers. However, there are still several way these emails can be sent out: Through Shopping Cart Most but not all shopping carts have this functionality built ...How to set up a shopping cart connection (Warehouse Users)
Warehouse users can easily set up and configure new shopping cart connections for any of their merchants. You must have a merchant set up first before you can create a shopping cart integration. See how here. Step-by-step guide Step 1: To start, go ...Extensiv Integration Manager Support Options
You can view your support options and contact support any time by logging into Integration Manager and selecting the Support tab. Support Hours Support is currently offered from 8am to 5pm Pacific time. Standard Support All Integration Manager ...Extensiv Order Manager Warehouse Name or Warehouse ID error
Problem You are receiving errors in Extensiv Integration Manager mentioning the Extensiv Order Manager Warehouse that are similar to one of the following: Cannot do Inventory Sync with empty warehouse_id. Please make sure that your Warehouse Name ...Some Orders Not Syncing from Cart to WMS
Problem Some Orders are not flowing from your shopping cart to your WMS or backend system. Solution Check Skipped Orders Browse to the Orders tab and click the Show Skipped Orders button. If Extensiv Integration Manager knowingly skipped any orders, ...