Order Missing From ShipStation

Order Missing From ShipStation

Problem

Orders in Extensiv Integration Manager show a status of AT WMS, but those orders are not showing in ShipStation.

Solution

To solve this problem, you must open up a ticket with ShipStation support and provide them with a sample order number to review.

This issue happens because ShipStation picked up the order from Integration Manager, but then decided there was an issue with the order and did not load it. However ShipStation does not notify Integration Manager when this happens. ShipStation support can identify the issue and you can either correct the order in Integration Manager or contact Integration Manager support to help prevent the issue in the future.

If the order status in Integration Manager is NEW, it means ShipStation has not yet reached out to Integration Manager to pick up the order. Ensure you have finished the connection setup and then perform a sync from ShipStation.

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