Quickbooks Commerce (Formerly TradeGecko)
TradeGecko - The access token expired
Problem All interfaces to your TradeGecko (QB commerce) account are failing with the message: The access token expired Per QB, refresh tokens are valid for 100 days, which gives the access token a max live of 100 days and then it would need to be ...
TradeGecko Couldn't Find OrderLineItem
Problem Orders fail to load into TradeGecko with the error message: Could not upload tracking information Could not confirm order: xxxxxx Couldn't find OrderLineItem with 'id'=xxxxxxxxx" Reason for getting alert: TradeGecko associates an ...
TradeGecko - The access token was revoked
Problem All interfaces to your TradeGecko account are failing with the message: The access token was revoked Solution This can happen for several reasons if a change in TradeGecko removes Extensiv Integration Manager's access to your account. These ...
TradeGecko - You don't have permission to update this fulfillment
Problem Extensiv Integration Manager is failing to send tracking information to TradeGecko with the error message: Could not upload tracking information Could not confirm order: XXXXX-YYYYY You don't have permission to update this fulfillment ...
TradeGecko Integration Overview
Tradegecko is now QuickBooks Commerce Supported functions Order Download Inventory Sync Shipment Confirmation - Detailed Canceled/Voided Order Download Purchase Order Download Purchase Order Receiving Upload Workflow Extensiv Integration Manager ...
Load Packed Orders from TradeGecko
Most users have orders flow from TradeGecko to Extensiv Integration Manager before they are packed in TradeGecko. In this scenario the entire order loads into the warehouse and Integration Manager will mark it packed & shipped after the warehouse ...
How do I get TradeGecko to send Shipping Notification Emails?
Problem After orders have shipped and Extensiv Integration Manager sends tracking to TradeGecko, no email gets sent to the customer Solution TradeGecko does not send automatic shipping confirmation emails. Emails must either be sent by the system ...
Why Do My TradeGecko Orders Have A Crossed Out Line?
Problem Where is there a crossed out line on my TradeGecko orders which lists the shipping option or other service item? Solution TradeGecko treats shipping information as a line item on the order. In order for Extensiv Integration Manager to ...
TradeGecko Settings
This page covers the various options that can be set in Extensiv Integration Manager and in your TradeGecko account. Integration Manager Settings Setting Description Default Options Order Status Only pull orders with the selected Order Status. ...
Setting Up TradeGecko
is now Required Parameters TradeGecko Username TradeGecko Password Location ID Step-by-step guide VIDEO TUTORIAL On the TradeGecko Setup page (Carts tab), click the Grant Us API Access button. If you don't have login access yourself, Instead ...