Magento
Supported Plugins - Magento
This page lists plugins for Magento 1 and Magento 2 that are known to work with Extensiv . Magento 1 Plugins Custom Carrier Trackers Link: https://www.xtento.com/magento-extensions/magento-custom-generic-carrier-trackers-extension.html This plugin ...
Invalid api path - Magento
Problem Extensiv Integration Manager displays the following error message when connecting to Magento: Invalid api path Solution This error is most commonly caused by improperly adding custom endpoints to the Magento API, which breaks/blocks the ...
Magento 2 Permissions Error
Problem You are receiving a Magento permissions error when Extensiv Integration Manager tries to upload tracking or inventory to Magento 2. Solution The only way to fix a permissions issue with Magento 2 is to disconnect Integration Manager and start ...
Magento 1 Settings
This page covers the various options that can be set in Extensiv Integration Manager and in your Magento 1 account. Integration Manager Settings Setting Description Default Other Options WSI Compliance Mode Enabled Usually "No". See here for more ...
Magento 2 Settings
This page covers the various options that can be set in Extensiv Integration Manager and in your Magento 2 account. Integration Manager Settings Setting Description Default Other Options Order Status Filter Only pull orders with the selected Order ...
Magento orders missing products
Problem After upgrading Magento to version 1.9.3.0 or above, orders in Extensiv Integration Manager no longer contain any products. The inventory sync may have stopped working as well. Solution This is caused by a bug in Magento. There are currently ...
SOAP extension is not loaded - Error Message
Problem A new Magento cart creates a Login To Magento Failed alert, with the error message, SOAP extension is not loaded. Solution This error is caused by an incomplete setup of your Magento server. It is telling us that PHP's SOAP extension is not ...
Setting Up Magento 2
Magento version 2.1.10 or above is required. Since Magento is self-hosted and highly customizable, you are expected to have IT contacts who can manage and debug any issues that appear in your Magento installation or server as these are out of ...
Access Denied - Magento
Problem Some Magento actions fail with "Access Denied". Example: Solution This is caused by the API user not being given enough permissions. Go to: System -> Web Services -> Users Look at which "Role" the API user is assigned to. Go to: System -> Web ...
Invalid carrier specified - Magento
Problem Could not upload tracking information to Magento because "Invalid carrier specified." This is caused when you ship orders using a carrier not defined in Magento. Solution Option 1: Add the missing carrier To solve the issue you need to add ...
Setting Up Magento
These instructions are for Magento 1. The latest version of Magento is Magento 2. If you have Magento 2, the setup instructions for that version can be found here. You can view your current version of Magento by logging into the Admin panel and ...
Magento Shipment Emails Don't Include Tracking Number
This workaround should no longer be needed! We make an API call to salesOrderShipmentSendInfo which works around this Magento issue without needing to do anything special on the Magento side. Problem By default, Magento shipment emails are sent ...