General Information
Extensiv Integration Manager Authentication
What is a Magic Link? Magic links allow you to login without your password. Requesting a magic link will send a special login link to your email on file. Clicking on that link in your email will log you in without you needing to enter your password. ...
Error sending orders to Zoho Inventory
Problem: Zoho Inventory tossing this alert Error message: The Customer is inactive. Please enter an active Customer. Solution: This means the customer on the order already exists in Zoho, but the record is inactive. To solve: a) Mark the customer as ...
How Extensiv Integration Manager's billing cycle works
The Extensiv Integration Manager monthly billing period is based on the account creation date. Integration Manager calculates the bill at the end of the month based on the number of used carts. We do this as we don’t know how many carts will be used ...
What Does **PII Removed** Mean?
Why do I see **PII Removed** on some of my orders? Where is the customer data? Answer Extensiv Integration Manager must follow the data security and protection requirements of the various platforms we integrate with. Because of this, we are obligated ...
Before turning on your Integration, answer these questions to configure your setup
These are the most common errors we encounter. Answering these questions will save you a lot of time and effort to make sure your connection is setup properly. 1) How far back do you want Extensiv Integration Manager to pull orders from the shopping ...
Print Shipping Labels
Can I Print Shipping Labels with Extensiv Integration Manager? Extensiv Integration Manager does not directly offer a label printing option, but there are several options that tie in to Integration Manager. One off Labels These services let you ...
Extensiv Integration Manager- Return Orders
Extensiv Integration Manager does not configure the "Return Order" status data from any Order Sources (Cart). This needs to be managed through your Order Source (Cart) only.
Extensiv Integration Manager Support Options
You can view your support options and contact support any time by logging into Integration Manager and selecting the Support tab. Support Hours Support is currently offered from 8am to 5pm Pacific time. Standard Support All Integration Manager ...
How Extensiv Integration Manager Handles Errors and Retrying
Errors and Alerts Any time a system connected to Extensiv Integration Manager has an error while we communicate with it, Integration Manager will report that error message to the warehouse or merchant account in the Alerts tab. The Integration ...
Sending Bundle or Kit component Products to WMS
Extensiv Integration Manager does not currently have a way to convert from a bundle/kit sku to the components unless that information is provided by the Order Source or WMS. For bundles/kits to work, one of the following is required: The cart can ...
Subscription Orders through Extensiv Integration Manager
Subscription orders are handled differently by every order source, but the way Extensiv Integration Manager handles them is always the same. If your order source follows these rules below for subscription orders, they will work with Integration ...
Known WMS Shipping Issues
Webhooks The following WMS systems send tracking records to Integration Manager using webhooks, however they do not properly re-try the webhooks upon failure. This can lead to orders missing tracking records. If this happens, you must reach out to ...
Extensiv Integration Manager Payments & Billing Access
You can view your Extensiv Integration Manager bills or invoices in the Profile & Billing tab of Integration Manager. Billing Access By default, only the user who created the Integration Manager account has Billing Permissions. New users you add to ...
Schedule Service Frequency
For each job in Extensiv Integration Manager you can customize how frequently Integration Manager will communicate with that system. Whenever available, we recommend you select Automatic which will communicate as soon as data is available. This is ...
New Integration Checklist
When connecting a new account to CartRover, review the following general notes to ensure a seamless integration. Order IDs: Some warehouse management systems or other software have limitations on character types and length. Check with your provider ...
Extensiv Integration Manager Managed Inventory
Beta This feature is in Beta and can only be enabled by Integration Manager support. In most cases Extensiv Integration Manager handles inventory levels as passthrough between your Warehouse or Order Management system, and your order sources. In some ...
Cart Setup Share
Your Warehouse or 3PL uses Extensiv Integration Manager to handle some of their shopping cart and marketplace connections. This guide will connect your cart's account to your Warehouse using Integration Manager so the warehouse can download new ...
New or Custom Integration
If you need an integration that Extensiv Integration Manager doesn't offer, there are several different options available to you. Integration Manager API If you have developers, the Integration Manager API is extremely easy to use. Connect to ...
Product aliases in Extensiv Integration Manager
What is a product alias (aka. identifier)? Product aliases are unique values that identify product variants. (e.g. SKU, Listing SKU, UPC, MPN, ASIN, Internal Product ID, etc.) A single product variant may have many product aliases/identifiers. Why & ...
Custom Integration Quotes
If you need an integration to a custom system or a system we do not currently support we can build a custom integration for you. Whether you need to connect to Order Sources (Shopping carts, Marketplaces), Order Destinations (WMS, OMS), or both, our ...
F.A.Q.
Q: What data does Integration Manager pass between systems? A: Integration Manager passes order data, shipment data, and inventory data between your order sources and your WMS. In sequential order, Integration Manager downloads orders from each ...
Order Statuses
This page explains the meanings of each order status in Extensiv Integration Manager. Order Status API Value Meaning New new The order has been downloaded from the shopping cart to Integration Manager and will be sent to the WMS. Cancel Sending new ...
What is Extensiv Integration Manager?
Extensiv Integration Manager is a web-application that is pre-integrated with all of the most popular e-commerce shopping carts, allowing merchants to easily connect their online order sources to their 3PL fulfillment center or warehouse/order ...
Getting Started - Extensiv Integration Manager Fulfillment Account
This page is designed for Integration Manager Fulfillment Plan users. If you are a merchant using a Merchant Account, please see our Getting Started - CartRover Merchant Account page. About Integration Manager What is Integration Manager and what ...
Extensiv Integration Manager Doesn't Support the Cart I Use
Extensiv Integration Manager strives to support as many shopping carts and marketplaces as possible, but we can't support everything. If you need Integration Manager to connect to a cart or marketplace we don't yet support, here's what you should do: ...
Getting Started - Extensiv Integration Manager Merchant Account
This page is designed for Integration Manager Merchant Account users. If you are a fulfillment center user using the Integration Manager Fulfillment Plan, please see our Getting Started - CartRover Fulfillment Account page. About Integration Manager ...
Order Charge Field Definitions
The definitions below are how Extensiv Integration Manager uses and calculates price fields. If you do not follow this standard, Integration Manager cannot guarantee the price information the warehouse receives will be correct. Order Header Fields ...
Extensiv Integration Manager IP Addresses
Extensiv Integration Manager uses the following IP addresses which you may need to whitelist: 50.18.194.14, 54.241.171.180 In addition to the above, the Integration Manager dev environment has a separate IP Address which you may need to whitelist if ...