CartRover How Tos
SCAC Mapping
SCAC (Standard Carrier Alpha Code) mapping is needed if your Order Source does not recognize the carrier code that the WMS uses. SCAC Mapping can be located from the Merchants tab under SCAC Mapping. Under your SCAC Mapping in Extensiv Integration ...
Generate HAR file for support
Extensiv Integration Manager support may ask you to create and send a HAR file in order for us to investigate a technical issue you are having with the Integration Manager website. These instructions will walk you through doing that. HAR files may ...
Wipe/Clear Orders From Extensiv Integration Manager
Testing or Setup If you have been performing account setup or testing, we do not recommend wiping or deleting all order from your Extensiv Integration Manager account. If orders are deleted from Integration Manager, there is a significant risk that ...
Filter Orders
Extensiv Integration Manager offers the ability to load or ignore orders based on specific data fields. The most common use case for this is to only load orders shipping to specific countries and ignore all other orders. Step-by-step setup guide ...
How to Export Data from Extensiv Integration Manager
Integration Manager does not currently provide any bulk data export functionality. If you need specific data for a one-time export, please contact support and they will try to pull the data you need from your account. There is a fee for Extensiv ...
How to Generate Test Orders in Extensiv Integration Manager
If you need to test your WMS or the Integration Manager API it can be useful to load test orders into Integration Manager. This document covers the easiest method of doing so. Create a new CSV Cart in the Carts tab. Leave all the settings default ...
How To Set Timezone
By default Extensiv Integration Manager is in Pacific Time. You can change the Integration Manager website to display in any timezone you want with these directions: Login to Integration Manager and go to the Profile & Billing tab. Click Edit ...
How to re-send tracking to Order Source
Extensiv Integration Manager can retransmit previously sent tracking information to your shopping cart or marketplace if needed. Step-by-step guide Find the order in the Integration Manager Orders tab. You can search by date and order number Click on ...
View Product Sync
After setting up a shopping cart (and clicking on it), you will see a range of Actions and Tools in the Carts tab. One of the tools you will have is called View Product Sync. View Product sync provides a way to see the last time Extensiv Integration ...
Set Warehouse Address in Extensiv Integration Manager
Some connections, particularly EDI ones require the Ship From Address when we send back tracking. To do this, you must add your warehouse addresses in Extensiv Integration Manager. Step-by-step guide In the Merchant tab, go you Locations & Products ...
How to Sign up for a new Extensiv Integration Manager Account
Extensiv Integration Manager You can sign up for a Integration Manager account at any time to get started or try things out at no cost. Step-by-step guide Go to the Integration Manager signup page: https://app.cartrover.com/signup.php Choose your ...
Upload Product Aliases
Review the Product Aliases in Extensiv Integration Manager page before continuing with the below steps. The Extensiv Integration Manager interface does not currently allow you to upload product aliases in bulk via CSV. It currently only supports ...
Exclude a Warehouse From Inventory Sync - Disable/Enable Warehouse
When syncing inventory from WMS/OMS systems that support multi-warehouse functionality, Extensiv Integration Manager often receives inventory from multiple physical or virtual warehouse locations. It is often the case that the merchant does not want ...
Pay Extensiv Integration Manager Account via International Currencies
Extensiv Integration Manager account billing settings can be found under the Profile & Billing tab in your Integration Manager account. All payments are calculated in USD. If you select payment in an alternate currency, at the time of payment ...
How to re-send order to Warehouse
Resending Orders Extensiv Integration Manager can retransmit a previously sent order to your warehouse or WMS if needed. This action can only be done if the order is already at the WMS, or the sending was previously canceled. If the option is not ...
Enable Pop-ups for Extensiv Integration Manager
Some shopping carts and WMS require Extensiv Integration Manager to pop out an Authentication Page to start the connection process. In order to complete this process smoothly, please make sure that you have allowed Pop-ups for Integration Manager in ...
Ship Method Mapping
Extensiv Integration Manager offers the ability to translate/map shipping method codes sent by each shopping cart to the standard codes supported by your WMS system. Purpose When orders are downloaded from a shopping cart, a ship code/method is sent ...
Cancel or Reactivate Extensiv Integration Manager Account
If you can't see these options below, be sure to login as a user who has Billing Access. Cancel Account You can cancel your Extensiv Integration Manager account at any time by going to the Profile & Billing section. Once there, just click Cancel ...
Multi-Warehouse Inventory Setup
Extensiv Integration Manager sets up a default warehouse automatically. You can edit the default warehouse as needed, but you may not remove it. Setup Inventory Warehouses Auto Setup When syncing inventory with the WMS, Integration Manager will ...
How to set up a new user (Warehouse)
Fulfillment Center Account Creating a new Administrator user Administrator users have access to all merchants within the fulfillment center. Go to the Merchants tab and at the bottom of the screen, click New Admin User. Fill out the name and email ...
How to set up a new user (Merchant)
Merchant Account New User Go to the Merchant tab and click New Merchant User. Fill out the name and email of the user. You can set a password for the user, or uncheck the box to have an email sent to the user to set up their own password. Billing ...
How to receive Extensiv Integration Manager alerts by email
New users are automatically subscribed to receive email alerts from Extensiv Integration Manager. For instructions on how to create a new Integration Manager user, click HERE. Be sure to set your timezone & preferred email alert times in ...
How To Manage Alerts
Extensiv Integration Manager displays alerts for various reasons when errors occur. Depending on the alert, specific action may need to be taken to ensure all information is communicated properly. In some cases, Integration Manager will ...
How to Send Shipping Emails From Extensiv Integration Manager
Extensiv Integration Manager does not send out order or shipment confirmation emails to customers. However, there are still several way these emails can be sent out: Through Shopping Cart Most but not all shopping carts have this functionality built ...
How to connect to your Warehouse Management System (WMS)
Extensiv Integration Manager is able to pull orders from different sources and deposit them into any system that manages fulfillment and shipping. We define the recipient system as the WMS (Warehouse Management System). You may be using an Order ...
How to set up a shopping cart connection (Merchant Users)
Warehouse Users Warehouse users should use this guide: How to set up a shopping cart connection (Warehouse) Step-by-step guide Step 1: Click on the Carts tab on the left hand navigation menu and then click New Setup. Step 2: Choose the shopping ...
How to set up a shopping cart connection (Warehouse Users)
Warehouse users can easily set up and configure new shopping cart connections for any of their merchants. You must have a merchant set up first before you can create a shopping cart integration. See how here. Step-by-step guide Step 1: To start, go ...
How to look up an order (Merchant Users)
Once you have a shopping cart configured, orders will begin to flow through the system. If you need to look up an order, you can do so in the Orders tab. Step-by-step guide To look up an order, click the Orders tab on the left-hand navigation. This ...
How to look up an order (Warehouse Users)
Once you have a merchant set up and a shopping cart configured, orders will be begin to flow through the system. If you need to look up an order, you can do so in the Orders tab. Step-by-step guide To look up an order, click the Orders tab on the ...
Item Filters - How to accept or ignore specific products
Extensiv Integration Manager offers the ability to set up either a whitelist or a blacklist. This can be used to either ignore certain products, or to split fulfillment of your product list between multiple locations and have Integration ...
How to set up a merchant (Warehouse Users)
If you use a Fulfillment Account, you have the ability to add an unlimited number of merchants to your account through the Extensiv Integration Manager interface. Adding a merchant allows you to separate cart connections (and orders) from one ...