Extensiv Order Manager OMS Inventory Not Syncing (Sync Per Order Manager Sales Channel Mode)

Extensiv Order Manager OMS Inventory Not Syncing (Sync Per Order Manager Sales Channel Mode)

Problem

Products inventory levels in Extensiv Integration Manager do not match with quantities in Extensiv Order Manager. Integration Manager is not pulling proper inventory levels from Order Manager.

Solution


Note:
Order Manager only provides product updates to Integration Manager when inventory levels actually change in Order Manager. If you need inventory to re-sync for a specific product, you can adjust the inventory record in Order Manager. Integration Manager can only sync inventory levels when Order Manager provides an update. Read below for more details.

If only a single product has not synced inventory properly, please adjust the inventory level for that product in Order Manager. You can immediately change the level back after adjusting. This will trigger Order Manager to re-send that product's inventory to Integration Manager. Otherwise check the other solutions below.

Quantity Available
Integration Manager always compares inventory using Quantity Available and not Quantity On Hand. Quantity Available is the quantity that is sellable at any given moment, so it excludes inventory allocated to an order that has already loaded but not yet shipped.

When comparing inventory levels between systems, be sure to compare the Available Quantity.
Check your Sales Channel Inventory Allocation Rules in Order Manager. Please perform the following to check your Order Manager Setups.:

Check Sales Channels Setup in Order Manager

  1. Go to Order Manager Settings → Sales Channels. Click on the Channel Name that has inventory discrepancy, then Edit. 
  2. Double check Excluded Warehouses field. Remove warehouses from the list if necessary. 
  3. Click on Save button to complete. 

Check Item Inventory Setup in Order Manager

  1. Go to Order Manager Inventory tab. Click on the Master SKU that has inventory discrepancy. An Inventory Rules window will pop out. 
  2. Click on Channel Allocation section and check Inventory Allocation rule. Please make adjustment if necessary. 
  3. Click on Excluded Warehouses section and check if warehouses are excluded for this products. 
  4. Under the Channel History section, you can find the record of Inventory Push record for each Sales Channel. 
  5. Click on Save button to complete. 

Check Item Inventory Status in Order Manager

  1. Go to Order Manager Inventory tab. If an item has a Gear icon () under Status column, you will need to initialize Stock record. 
  2. Click on an item that has Gear icon. Then click on + Create Stock under each warehouse to initialize Stock Record. 


If you need further assistance with Order Manager account setup, please reach out to your Order Manager Account Representatives to have them review your Order Manager Sales Channel Inventory settings. You may also need to request Order Manager to reset your Sales Channel inventory sync. This will cause Order Manager to re-send all inventory levels to Integration Manager for a fresh start.


    • Related Articles

    • Extensiv Order Manager OMS - Cannot acknowledge inventory for non-manual sales channels

      Problem Extensiv Integration Manager displays the following alert when loading inventory from Extensiv Order Manager oms Unable to download inventory adjustment from Order Manager. SalesChannelID: xxxx. Invalid salesChannel type. Cannot acknowledge ...

    • How to enable inventory sync from Extensiv Order Manager OMS

      The following instructions explain how to properly configure and enable inventory sync from your Extensiv Order Manager account to your connected Extensiv Integration Manager order sources using the Integration Manager Merchant account.  Inventory ...

    • Extensiv Order Manager OMS Settings Order

      This page details some of the various options available in your Extensiv Order Manager OMS connection. Inventory Settings Settings Description Default Other Options Inventory Sync Mode Defines how Extensiv Integration Manager should assign inventory ...

    • Setting Up Extensiv Order Manager OMS

      Integration Specs: Supported functions: Order Send Inventory Sync Pickup Multi-Warehouse Support Product Detail Pickup Cancel Order in WMS Product Alias Pickup Shipment Confirmation Pickup - Detailed Required Parameters Extensiv Order ...

    • Joor to Extensiv Order Manager Integration

      Extensiv Integration Manager integrates the Joor and Extensiv Order Manager systems very tightly for a seamless data flow keeping both systems in sync. With this setup: Joor acts as the frontend sales system that can be used to manage your ...