Shopify - All line items of a fulfillment must use the same fulfillment service

Shopify - All line items of a fulfillment must use the same fulfillment service

Problem

Shopify returns the following error message preventing Extensiv Integration Manager from sending the tracking information to Shopify:

All line items of a fulfillment must use the same fulfillment service


Other Error Message

If instead the error message mentions this action required write_orders scope or a similar message, see this support article.

Solution

This is caused by the Custom Order Fulfillment feature setup in Settings > Shipping within Shopify.

 https://docs.shopify.com/manual/shipping/rates-and-methods/fulfillment-services/custom

If you do not need this feature, please turn it off in Shopify.

If you are using this feature, you must tell Integration Manager which Custom Fulfillment service to pickup. If you do not, you could fulfill the wrong items and you will receive the error message when we post back tracking.

To set this up in Integration Manager go to the cart's settings page and enable: Filter Orders By Fulfillment Service

On the line below that, enter the name of the Fulfillment Service exactly as it is setup in Shopify.


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