Setting Up DEAR Systems

Integration Specs:

• Supported functions:
  
  • Order Download
    
  • Shipment Confirmation - Detailed
    
  • Inventory Sync
    
• Required Parameters
  
  • Account ID
    
  • API Key

Additional Fee

DEAR charges an additional fee on some plans for a CartRover connection.  Please verify the current cost with DEAR.

Step-by-step guide

1. To find your Account ID and API Key login to Dear Systems and click Integration > DEAR API Setup
   
2. Click + next to Overview in the upper left to add a New API Application. Enter a name like CartRover
   
3. Copy down the Account ID and Key which will be entered into CartRover
   
4. Click Save
   

You can come back to this page any time to look up your existing credentials or reset them if needed.

Dear Sale Status List

Status	Description
DRAFT	No data is added to sale details. Quote and order are empty and not authorised
VOIDED	Task has been voided
ESTIMATING	QuoteStatus = DRAFT, OrderStatus = NOT AVAILABLE
ESTIMATED	QuoteStatus = AUTHORISED or Skip Quote=true, OrderStatus = NOT AVAILABLE
ORDERING	OrderStatus = DRAFT
ORDERED	OrderStatus = AUTHORISED, all products in sale order are in stock, no backordering. PickStatus = NOT AVAILABLE
BACKORDERED	OrderStatus = AUTHORISED, at least one product in sale order has been backordered PickStatus = NOT AVAILABLE
PICKING	PickStatus = DRAFT
PICKED	PickStatus = AUTHORISED, PackStatus = NOT AVAILABLE
PACKING	PackStatus = DRAFT
PACKED	PackStatus = AUTHORISED, ShipStatus = NOT AVAILABLE
SHIPPING	ShipStatus = DRAFT
INVOICING	OrderStatus=AUTHORISED, ShipStatus=AUTHORISED, InvoiceStatus=DRAFT
INVOICED	ShipStatus=AUTHORISED, InvoiceStatus = AUTHORISED or InvoiceStatus = PAID, TotalInvoice – TotalPaid <> 0
CREDITED	CreditNoteStatus = AUTHORISED, TotalInvoice – TotalPaid <> 0
COMPLETED	InvoiceStatus = PAID, ShipStatus=AUTHORISED, TotalInvoice – TotalPaid = 0

Address Issues

A very common issue is that the Addresses Dear sends to CartRover don't match what is displayed on the screen in Dear. This is caused by editing the address in Dear by just overwriting the address field on the order. DO NOT DO THIS! Be sure to add the corrected address to the system and use the new address with the order as it is the only way CartRover can get the corrected address information.

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