Netsuite OMS rejecting orders

Issue:

Netsuite OMS is rejecting orders and tossing this alert

Cannot send Order #ABCDE to
NetSuite. Items SKUs not found in NetSuite, make
sure they exist and you have inventory sync
enabled: 1234567

Problem:

When CartRover syncs inventory from Netsuite, CartRover will import an internal Nestuite Product ID.

From time to time, CartRover may not see this Netsuite Product ID being provided on inventory syncs for certain SKU's.

When CartRover pushes orders to Netsuite, we use the Netsuite Product ID to push orders over to Netsuite. If we dont have the internal Netsuite Product ID stored, we have nothing to provide on the order we are trying to deliver to Netsuite.

Solution:

1. Reach out to CartRover to review SKU's that are being rejected by Netsuite OMS. Ask for the internal Netsuite Product ID

2. If the SKU is missing the Nestuite Internal ID, provide Cartrover with the missing value.

3. CartRover can manually upload the Nestuite Internal ID into the CartRover database