Netsuite OMS rejecting orders

Issue:

Netsuite OMS is rejecting orders and tossing this alert

Cannot send Order #ABCDE to
NetSuite. Items SKUs not found in NetSuite, make
sure they exist and you have inventory sync
enabled: 1234567

Problem:

When CartRover syncs inventory from Netsuite, CartRover will import an internal Nestuite Product ID.

From time to time, CartRover may not see this Netsuite Product ID being provided on inventory syncs for certain SKU's.

When CartRover pushes orders to Netsuite, we use the Netsuite Product ID to push orders over to Netsuite. If we dont have the internal Netsuite Product ID stored, we have nothing to provide on the order we are trying to deliver to Netsuite.

Solution:

1. Reach out to CartRover to review SKU's that are being rejected by Netsuite OMS. Ask for the internal Netsuite Product ID

2. If the SKU is missing the Nestuite Internal ID, provide Cartrover with the missing value.

3. CartRover can manually upload the Nestuite Internal ID into the CartRover database

• Related Articles

• NetSuite OMS Integration Guide

  This Integration is for NetSuite as an Order Destination. To Connect to NetSuite as an Order Source, See Here. Supported Functions Order Send Shipment Confirmation Pickup Inventory Sync Pickup Multi-Warehouse Support Product Sync Workflow Extensiv ...

• Joor to NetSuite Integration

  Extensiv Integration Manager's JOOR integration in conjunction with NetSuite offers a solution that will seamlessly sync data across each system.  Within this workflow:  JOOR will operate as the system that will manage your frontend sales and ...

• Setting Up NetSuite OMS

  This Integration is for NetSuite as an Order Destination. To Connect to NetSuite as an Order Source, See Here. Authentication Limitation Extensiv Integration Manager connects to NetSuite's API using their original username/password authentication, ...

• NetSuite - Only one request may be made against a session at a time

  Review these options if you are receiving the following message in Extensiv Integration Manager for one or more of your scheduled services: Only one request may be made against a session at a time Resolution By default, NetSuite only allows a single ...

• Setting Up NetSuite

  Important NetSuite is a large and complex system with many different configuration options. You are expected to know or have IT contacts who know how to use and configure your NetSuite account properly as Extensiv Integration Manager cannot provide ...