Known WMS Shipping Issues
Webhooks
The following WMS systems send tracking records to Integration Manager using webhooks, however they do not properly re-try the webhooks upon failure. This can lead to orders missing tracking records. If this happens, you must reach out to the WMS in question and ask them to re-send the tracking webhook for the affected orders.
- Anchanto
- Shippo
Related Articles
ShipStation WMS Overview
With ShipStation you can import, manage and ship your orders. ShipStation shipping software is designed to save you time and money on eCommerce order fulfillment. Website: https://www.shipstation.com/
Setting Up ShipStation WMS
Integration Specs: Supported functions: Order Send Cancel Order in WMS Shipment Confirmation Pickup - Detailed Required Parameters Shipstation Username & Password Step-by-step guide Go to Extensiv Integration Manager and login to your account. Click ...
Tracking Not Syncing from WMS to Cart
Problem All or some of your shipment/tracking records are not syncing from your backend WMS to your shopping cart. Solution If Nothing Is Syncing Ensure Cart Shipment Upload is Enabled Browse to your cart settings by going to Carts > Select your cart ...
Shipping Method Setup - Shopify
Shopify has both predefined shipping methods and custom shipping methods. These instructions will help you map these codes to what your WMS expects to receive. Step-by-step guide Shipping methods are setup in the Settings > Shipping section of the ...
No Orders Syncing from Cart to WMS
Problem Orders are not flowing from your shopping cart to your WMS or backend system. Solution Check these settings to ensure the connection is up and running: Check Cart Settings Browse to your cart settings by going to Carts > Select your cart > ...