Error adding notes to order - WooCommerce

Error adding notes to order - WooCommerce

Problem

After orders ship, Extensiv Integration Manager is raising the following alert:

Error adding notes to order

Could not add tracking note to order: XXXX
You do not have permission to create order notes

Solution

  1. In the left pane of the WooCommerce Dashboard hover over "WooCommerce" and click on Settings
  2. Click on the API tab
  3. Click on Keys/Apps and then click on the existing API Key
  4. Set the permissions to "Read/Write" and save changes. 

Alternatively, you can turn off Shipment Upload in the Integration Manager WooCommerce cart settings so that Integration Manager no longer attempts to send tracking numbers back to WooCommerce.


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