BigCommerce - Could not upload tracking - The field quantity is invalid
Problem
Shipment information is failing to load from Extensiv Integration Manager into BigCommerce with the following error:
Could not upload tracking information for Order # XXXXXX: The field 'quantity' is invalid. The quantity specified is greater than the quantity of the product that is available to ship.
Solution
This usually means that these is not enough inventory in BigCommerce to ship out the order.
- Make sure that there is inventory in your WMS and BigCommerce for the affected SKU.
- Integration Manager syncs inventory from your WMS to BigCommerce. This lets BigCommerce know that there is enough inventory to fulfill the order.
This can also mean you have edited the order and reduced the quantity after the warehouse received it.
- You can change the inventory in BigCommerce back to the original quantity.
- You can manually add the tracking information into BigCommerce for the affected order.
- Be sure not to change the order details in BigCommerce after the warehouse has received the order. If you need to, it is best to cancel the existing order and create a new order.
Related Articles
BigCommerce Settings
This page covers the various options that can be set in Extensiv Integration Manager and in your BigCommerce account. Integration Manager Settings Setting Description Default Ignore Downloadable Items? Ignore BigCommerce items with type ...BigCommerce Integration Overview
Supported Functions Order Download Inventory Sync Shipment Confirmation - Detailed Workflow Extensiv Integration Manager retrieves new orders from BigCommerce Integration Manager delivers orders to WMS/OMS Integration Manager retrieves shipment ...Amazon Could Not Upload Tracking
Error Message Could not upload tracking information Could not upload tracking info to Amazon for order: XXX-YYY-ZZZZ Amazon said: The data you submitted is incomplete or invalid. For help fixing this, see http://sellercentral.amazon.com/gp/help/30721 ...BigCommerce multiple Extensiv Integration Manager connections to a single store
in some cases there may be a need to have several Extensiv Integration Manager connections to a single BigCommerce store. Common reasons for this are the need to send order information to multiple order destinations, or selling for multiple clients ...Invalid carrier specified - Magento
Problem Could not upload tracking information to Magento because "Invalid carrier specified." This is caused when you ship orders using a carrier not defined in Magento. Solution Option 1: Add the missing carrier To solve the issue you need to add ...