An Order is Missing from Extensiv Integration Manager

An Order is Missing from Extensiv Integration Manager

Problem

Extensiv Integration Manager failed to load or sync some of my orders.

Solution

Many things can cause this to happen. The most common is that a field on the order did not match the filters you have in place in Integration Manager. For example, Order Status or Payment Status.

  1. First check the Skipped Orders section of the Orders tab. This may tell you why Integration Manager skipped the order. Be sure to check the date range as you may need to search further back in time.
    1. If the orders is displayed here, it will include a reason for being skipped. You will need to make a change to the order or your Integration Manager settings for it to load.
  2. Open the order in your order source. Also cart settings page in Integration Manager. Compare the status, date, and other filter fields and ensure they ALL match properly. If they do not, change the status in your order source to match.
  3. Once you are sure they match, make any change to the order in your order source (such as correcting the order status or adding a note). This will cause Integration Manager to see the order was changed and re-try pulling it.
    1. Note: A handful of less common order sources do not work this way and you must re-trigger sending the order from within the order source.

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